Registration/Payment
Explains how to search for and purchase a domain
name
Domain Services
Explains DNS, domain forwarding, and email
forwarding
Renewals
Explains how to renew or transfer a domain
Account
Information
Explains how to update or change information
associated with your account
Transfers
Explains how to transfer in domains
Registration/Payment
Which TLDs can I buy?
Your service provider may
offer sales, support, and management for the
following gTLDs and ccTLDs:
.COM
.NET
.ORG
.INFO
.BIZ
.TEL
.ASIA
.AT
.AU
.BE
.BZ
.CA
.CC
.CH
.CO
.DE
.DK
.ES
.EU
.FR
.IN
.IT
.LI
.ME
.MOBI
.NAME
.NL
.TV
.CO.UK
.ME.UK
.ORG.UK
.US
.WS
Note: Due to the registry’s requirements .LTD.UK, .PLC.UK,
and .NET.UK must be registered with Nominet
directly; however, we do offer transfers and
management, including renewals, for these domains.
Important: CNNIC has announced an indefinite
suspension of all .CN registrations from overseas
Registrars, including our registration provider
Neustar. This change is in effect as of January 6,
2010. As a result of this action by CNNIC, we have
no choice but to suspend new .CN registrations.
Until further notice, .CN domains that are currently
registered can be renewed and transferred; however,
new orders will not be accepted for .CN domain
names.
How do I
search for domains?
To search for
domains you need to click on the Home tab. This
takes you to the home page. On this page, you can
search for a match to a single word or combination
of words, and you can search with or without the TLD
extension. Domain names can be between 3 and 61
characters long. This does not include the TLD
extension, such as .com.
Enter your search word in the text field, and click
Find.
The search results indicate whether the domain name
is available. If an exact match is found, you will
see a large checkmark and the word Success! next to
the name. The results page also lists other similar
domain names and any Premium Domain Names that are
available.
What are Premium Domains?
Premium Domains are
domains with popular and interesting names that are
offered for sale in the marketplace. Many great
domain names are already taken, but in some cases,
the owners are willing to sell them for a price.
Because these names are highly desirable, the price
is higher than the price for a regular domain name
and is different for each domain name.
How do I look for Premium Domains?
You search for
Premium Domains in the same way that you would
search for any domain. If there are Premium Domains
that satisfy your search criteria (the words you use
to search for domain names), you will see a separate
section in the search results that displays the
available Premium Domain names and their associated
cost.
What are some tips when searching for a domain?
Avoid dashes if you
plan on using radio ads or word of mouth to
publicize your site.
Try different variations of the name to find more,
and possibly better, suggestions.
How do I register a domain?
If there's a domain
name you'd like to register, the first thing to do
is to check whether the name is available. If it is
available, registering the name is a very simple
procedure.
To register a domain
On the Home page, enter the name you want in the
text field and click Find.
The search results page tells you whether the name
you want is available and displays some similar or
related names that you might want to register.
If the name you want is available, simply click the
checkbox beside the name. You can choose any of the
domain names that are listed on the results page,
and you can use the text field at the bottom of the
page to search for additional names. The domain
names that you choose are added to your shopping
cart.
When you're ready to review your choices and check
out, click Done.
On the next page, choose the registration term and
any available options for each of the domains that
you selected. You can register domains for up to 10
years.
If you decide not to purchase a domain that is in
your shopping cart, simply click REMOVE beside the
domain name.
Click Done to confirm your choices.
If you are a new customer, complete the fields in
the First-Time Customers section and click Register
and Continue. All fields are mandatory except for
Organization Name and Phone Extension. Passwords can
be 4 to 20 characters long and must contain at least
one digit.
Once you set up your account, a confirmation email
is sent to the email address that you specify, and
all future email correspondence will be sent to that
email address.
Alternatively, if you have already registered as a
customer, enter your username and password in the
RETURNING CUSTOMERS section and click Log in and
Continue.
On the Summary page, review the items in your
shopping cart, select your method of payment, click
the checkbox to agree to the terms and conditions,
and then click Buy Now to complete the registration
process. Your credit card statement will show SHOPCO
DomainName as the merchant for this purchase.
(In place of DomainName you will see the domain name
that you purchased. If you purchased more than one
domain, your statement will display the shortest
name, to a maximum of 15 characters.)
What is CED Contact Information?
In order to
register a .ASIA domain name, at least one of the
domain contacts (admin, billing, owner, or tech)
must be a legal entity in the DotAsia community. To
satisfy this requirement, you must submit Charter
Eligibility Declaration (CED) contact information
when you purchase a .ASIA domain. For a definition
of the geographical boundaries of the DotAsia
community, see http://www.icann.org/montreal/geo-regions-topic.htm.
In your shopping cart, beside the .ASIA domain that
you want to purchase, you will see a link called
EDIT CED CONTACT. When you click this link, the CED
Contact Information page appears. You can enter the
CED information while the domain is still in your
shopping cart or when you check out.
On the CED Contact Information page, if you choose
Other from the Legal Entity Type drop-down list, you
must also describe the entity type in the Legal
Entity Type Info text field; the maximum number of
characters allowed in this field is 255. Similarly,
if you choose Other from the Identification Type
drop-down list, you must use the Identification Type
Info field to describe the identification type, and
use the Identification Number field to enter the
identification number or reference code (for
example, Passport number, Business Certificate
number, Act or Legislation number/code).
What is Nexus information?
When you register
a .US domain, you must certify that you are a
resident or have a business within the United
States. In addition, you must select a Nexus
category to indicate the purpose of the domain.
In your shopping cart, beside the .US domain that
you want to purchase, you will see a link called
EDIT NEXUS INFO. When you click this link, the Nexus
Information page appears. Use the drop-down lists to
choose the appropriate information. You can enter
the Nexus information while the domain is still in
your shopping cart or when you check out.
Why am I being charged GST?
All residents of
Canada and customers using a credit card issued by a
Canadian bank must pay the Canadian Goods and
Services Tax (GST), which is currently 5%.
What services are subject to GST?
Purchases
of domains, email forwarding, and domain forwarding
are all subject to Canadian GST.
Where can I find more information on GST?
For
more information, you can go to the government of
Canada web-site http://www.cra-arc.gc.ca/tx/bsnss/tpcs/gst-tps/menu-eng.html
Can I pay via any method other than credit card?
We only accept Visa, MasterCard, Discover, and
American Express cards. We do not accept cash,
cheques, or money orders.
What is a Credit Card Security Code?
The
Credit Card Security Code (also called CVV2) is a
security measure that we require for all
transactions. Since the security code number is
printed on your credit card, but not stored
anywhere, the only way to know the correct security
code number for your credit card is to physically
have possession of the card itself.
Finding your Credit Card Security Code
On MasterCard, Visa, and Discover cards, you can
find the security code number on the back of the
card to the right of the account number. On American
Express cards, the number is located on the front of
the card above and to the right of the account
number.
Note: If your European or Asian credit card does not
have a card security code, enter 000 as your card
security code.
Can I get a receipt?
When you complete
the registration process, a receipt is sent to the
email address that you provided. If you don't
receive the email, check your spam folder. If you
can't find your receipt, you can print a record of
the transaction or have your receipt emailed to you
again.
Log in to your account and click Manage.
Click Transaction History.
Find the order for which you want a receipt, and
click View Details.
On the Transaction Details page, either click
[PRINT] to print the page, or click [Re-send receipt
to user@yourdomain.com] to have a copy of the
receipt sent to your email address.
The domain I want to register is not available,
even though it's expired.
Domains are
released after the end of their term if they have
not been renewed. Domains that expire at another
registrar are subject to their own policies;
however, there is usually a grace period, and then a
period when the domain is "on hold"- and cannot be
registered. You should allow at least 30 days from
the time of expiration before you can try
registering the domain.
To find out a registrar's specific release policy,
you should contact the registrar that owns the name.
You can find out who is the registrar for a specific
name by entering the name into the central database
search engine at http://www.internic.net/whois.html.
I tried to register/transfer a domain, and it
didn't go through, but it looks like I was charged.
When you make a
purchase using a credit card, we "authorize" funds
on your credit card. This is not a charge, but a
test to make sure you have the funds available for
the purchase. After the authorization returns a
result of sufficient funds, we register the domains.
If the domain registration fails for any reason, the
attempted charge is voided. The net result is that
your account not charged. In most cases, the
original authorization charge is removed from your
credit card account within a few days. You can
contact your credit provider to find out their
specific authorization policy.
If you are having trouble registering a domain, we
recommend that you contact technical support rather
than resubmitting the order. If you continue to try
to submit your order, you will incur a large number
of authorizations, and consequently, you may run out
of available credit or freeze your account funds.
You may even cause your credit card company to
suspect fraud, and they will put a hold on your
card.
How do I register domain names that use local
language characters?
Many world
languages use characters that are not found in
English. Domain names in these languages are
referred to as Internationalized Domain Names or
IDNs. You can register IDNs by searching for a
domain name in your native language. The
availability results are displayed in both the
native language and in the IDN format, which begins
with xn-- to identify it as an IDN.
When you register an IDN name, you will be prompted
for some additional information. As part of the
registration process, you are prompted to select the
appropriate language code from a drop-down list.
Note: The only TLDs that allow IDN registrations are
.COM, .NET, .ORG, .INFO, .BIZ, .CC, .TV, .ME, and
.DE.
Is my credit card information secure?
Litle processes
your online transactions. Your credit card
information is securely stored on the Litle system,
and it is never shared. For more information about
Litle, go to https://www.litle.com.
Can I register more than one credit card?
Yes, you can
register multiple credit cards, and you can
designate one card as your primary or default card.
When you are ready to purchase your domains or any
additional services, your default card is selected
unless you choose a different card. Your default
credit card is also used for autorenewals.
To register a credit card
Click Manage, and log in to your account.
Click Credit Card Info. Many of the fields are
autopopulated with your account information
Complete the Credit Card Info form, making any
required changes.
Click Create.
To register additional cards
Click Manage, and log in to your account.
Click Credit Card Info.
Click New Card.
Many of the fields are auto-populated with your
account information
Complete the Credit Card Info form, making any
required changes.
Click Create.
To specify the
default credit card
Click Manage, and log in to your account.
Click Credit Card Info.
All of your currently registered credit cards are
listed by nickname at the top of the page.
Beside the card you want as your default card, click
make default.
How do I update my credit card information? To
update your credit card information
Click Manage, and log in to your account.
Click Credit Card Info.
All of your currently registered credit cards are
listed by nickname at the top of the page.
Click the name of the credit card that you want to
change.
Make the required changes. For security purposes,
you must re-enter your credit card number and
security code number.
Click Update.
How do I delete a credit card?
To delete a credit
card
Click Manage, and log in to your account.
Click Credit Card Info.
All of your currently registered credit cards are
listed by nickname at the top of the page.
Click the name of the credit card that you want to
delete.
For security purposes, you must re-enter your credit
card number and security code number.
Click Delete.
What is different about .TEL domains?
.TEL is a new type
of gTLD domain. Its purpose is to store all of your
contact information, for example, email addresses,
cellular phone numbers, website addresses, IM
addresses, Twitter addresses, social networking
sites such as Facebook, street addresses, and Google
maps.
.TEL pages can be accessed by any device that is
connected to the Internet, and visitors to a .TEL
page can click on any of the displayed links, and a
connection is established immediately to the
associated destination. In addition, you can specify
whether your contact information is available to
everyone or only to certain people.
All of this information is stored directly in the
DNS. This is different from other TLDs where the DNS
simply maps domain names to IP addresses. All
content for .TEL domains is hosted on Telnic's
TelHosting platform; therefore, you cannot manage
the DNS or add domain forwarding or email forwarding
to your .TEL domain name in Storefront.
As soon as your .TEL domain registration is
complete, you will receive an email containing your
username and password for the Telhosting system so
that you can log in and add your contact information
to your .TEL website.
Important: Email addresses (for example, yourname@domain.tel)
are not available for .TEL.
Can I create a custom nameserver?
You can create a
nameserver that is based on your domain. You first
have to create the new nameserver, and then you can
add the new nameserver to the list of nameservers
for your domain.
To create a custom nameserver
1.Click Manage, and log in to your account
2.Beside the domain for which you want to create a
custom nameserver, click DNS.
3.Click the link at the bottom of the Name Servers
section, in the sentence If you would like to create
custom nameservers based on your domain, click here.
The Edit Custom Nameservers window appears.
4.Click Add Record.
5.In the Subdomain field, enter the name of custom
nameserver.
6.In the IP Address field, enter the corresponding
IP address.
7.Click Save.
8.If you want to use the new nameserver with this
domain, click the link at the bottom of the Custom
Nameservers section, in the sentence If you would
like to configure your domain to use these servers,
click here.
The Edit DNS Settings page appears.
9.In the Name Servers section, click Add Name
Server.
10.Enter the name of the custom nameserver that you
just created.
11.Click Save.
What do I enter in the .AU Registrant Information
section?
You can register
domain names for the following second level .AU
domains: .ASN.AU, .COM.AU, .ID.AU, .NET.AU, and .ORG.AU.
The organization that regulates .AU requires you to
enter the following additional information to show
that you meet their residency requirements:
•Registrant Name - (Required) The legal entity, such
as a company, incorporated association, government
agency, or individual person; cannot be a registered
business name or trademark.
•Registrant ID - The identifier of the registrant
(for example, the business or trade license number).
Choose the registrant ID type from the associated
drop-down list.
•Eligibility Type - (Required) The reason that you
are eligible for the domain name. The Eligibility
Type must correspond to the Eligibility Name. For
example, if you are using your company name to
register the domain, then the Eligibility Type is
Company. If you are using your Registered Business
Name to register the domain, then your Eligibility
Type is Registered Business, even if you are also a
company.
•Eligibility Name - The name of the person who is
eligible to register the domain.
•Eligibility ID - The eligibility document
identifier. Choose the eligibility type from the
associated drop-down list. You only need to complete
this field if the value is different from the
Registrant ID, for example, when you are using a
registered business name or trademark to make
yourself eligible for the domain name.
If you later change any of the registrant
information, you will need to enter the reason in
the Reason for change text box.
What additional information do I need to add for
.IT registrations?
When you register a
.IT domain, you need to enter some additional
information about the domain owner (also known as
the registrant).
In your shopping cart, beside the .IT domain that
you want to purchase, you will see a link called
EDIT EXTRA PARAMS. When you click this link, the
Owner Information page appears. Use the drop-down
lists to choose the Entity Type and Nationality, and
complete the relevant text fields.
In the VAT/Codice Fiscale field, you need to enter a
valid identifying number. The value that you need to
enter depends on the entity type that you choose.
•Italian citizens must enter their Codice Fiscale.
•Non-Italians can enter n.a.
•Italian companies, freelancers, and other subjects
must enter their 11 digit VAT number or tax
identification number.
•Italian non-profit organizations must enter their
VAT number or tax identification number; if they do
not have one, they can enter n.a.
•Non-Italian entities other than persons
(organizations, freelancers, companies, etc.) must
enter their VAT number.
In the address fields, if country = Italy, you must
also have a valid five-digit Italian postal code,
for example, 00199. For a complete list of Italian
postal codes, see en.wikipedia.org/wiki/List_of_postal_codes_in_Italy.
Domain Services
I have a website.
How can I point my domain to it?
There are two ways
that you can point your domain to your website: you
can change the domain's DNS (Domain Name Server)
information to that of your website or you can use
our domain forwarding service.
How can I change my DNS information?
When you register
your domain, default DNS (Domain Nameservers)
settings are used. Your web hosting provider can
give you their primary and secondary DNS information
and you can change the default settings to those of
your web host. The DNS information usually looks
something like this:
Primary Hostname- ns1.examplehostname.com
Primary IP- 123.45.67.8
Secondary Hostname- ns2.examplehostname.com
Secondary IP- 123.45.67.9
To change DNS information
Click Manage, and log in to your account.
Beside the domain whose DNS you want to change,
click DNS.
Replace the existing information with the
information provided by your web hosting company
(you may omit the IP addresses, as they are
optional).
Click Save. Your new DNS information is
automatically entered, if it is verified to be
valid.
Please allow 24 - 48 hours for your change to
propagate throughout the Internet.
.DK Nameservers
For .DK domains, you can only specify nameservers
that are known at the registry. To use any other
nameservers, you must first submit the application
form found here: http://www.dk-hostmaster.dk/index.php?id=200.
When your application has been processed and your
nameservers have been approved, you will receive a
notification by email.
Note: The registry charges a fee to register
nameservers.
How do I set up domain-forwarding?
Domain forwarding
is a service that is available with your domain
registration. It allows you to redirect visitors to
another website (that you own) when they type your
domain name in the browser address field.
To set up domain forwarding
Click Manage, and log in to your account.
Beside the domain that you want to redirect, click
Domain Forwarding.
In the URL field, enter the address of the
destination website.
You can specify the URL, for example, http://www.yourcompany.com/yourexamplesite.html,
or you can specify the IP address, for example,
http://12.34.56.789.
Click Enabled to implement domain forwarding.
If you do not want your website address to appear in
the browser address field, select Masked from the
drop-down list. When visitors type your domain name
in the browser address field, they are sent to your
website, but they still see your domain name in the
address field. If you do want the website address
(the destination) to be displayed in the address
field, ensure that Masked is not selected.
Optionally, in the Title field, enter the text that
you want to appear in the browser title bar.
Optionally, in the Description field, enter a short
description of your website.
Optionally, in the Keywords field, enter some
descriptive words that a visitor might use when
searching for your website. Separate each word or
phrase with a comma.
Click Save.
Please allow 24 to 48 hours for your change to
propagate throughout the Internet.
How do I remove domain forwarding?
To remove domain
forwarding
Click Manage, and log in to your account.
Beside the domain whose domain forwarding you want
to remove, click Domain Forwarding.
Ensure that Enabled is not selected.
Optionally, in the URL field, delete the address of
the destination website.
Click Save.
How do I set up email forwarding?
Email forwarding is
a service that is available with your domain
registration. It allows you to redirect email from
an address associated with your domain to another
email address.
To activate email forwarding
Click Manage, and log in to your account.
Beside the domain whose email you want to forward,
click Email Forwarding. Any existing email forwards
are displayed at the top of the page.
In the Add email forward field, enter the email
address whose email you want to forward.
In the Forwards to email field, enter the address to
which you want the email sent.
Click Save.
Please allow 24-48 hours for your email to begin
forwarding.
How do I remove email-forwarding?
To remove email
forwarding
Click Manage, and log in to your account.
Beside the domain whose email you want to forward,
click Email Forwarding. Any existing email forwards
are displayed at the top of the page.
Beside the email forward that you want to remove,
click remove.
Please allow 24-48 hours for email to stop
forwarding to that address.
I own a large number of domains. How can I easily
find the ones I want to manage?
If you own a large
number of domains, the domain names are displayed on
multiple pages on the Manage tab, with up to 100
names on each page. Whenever there is more than one
page of domains to display, you will see a Search
field at the top of each page that allows you to
narrow your search. In the Search text field, enter
any part of the domain names that you want to find,
and then click Search. Only the domains that meet
your criteria are displayed.
To clear the search criteria and display all of your
domains again, click Reset filter.
You can use the Sort By drop-down list to sort your
domain names alphabetically or by expiry date. You
can also use the Show drop-down list to display only
those domains that are expiring in 30, 60, or 90
days or those that are already expired. Choose your
criteria from the drop-down lists and then click
Search.
Can I make changes to more than one domain at the
same time?
Yes, you can update
domain details for multiple domains at the same
time, as long as the new information is the same for
all of the selected domains. The menu options on the
left side of the Domain Manager allow you to change
nameservers (DNS), contact information, contact
privacy setting and domain forwarding for multiple
domains.
To change domain information for multiple domains
Click Manage, and log in to your account.
On the left side of the window, under Your domains,
click the type of information you want to
change:Nameservers, Contacts, Contact Privacy, or
Domain Forwarding.
A list of all of your registered domains appears.
Optionally, you can use the Filter feature to narrow
your search:
In the Filter by field, enter the text for which you
want to search, for example, you might enter org to
display all your .ORG names.
Note: This search will also return any domain names
that contain the characters org, for example,
forge.biz. To find only .ORG domains, be sure to
include the dot.
In the Sort By drop-down list, choose the order in
which you want to view the results: Domain Name
(Ascending), Domain Name (Descending), Expiry Date
(Ascending), or Expiry Date (Descending).
In the Show drop-down list, choose whether to show
All domains that meet the specified criteria or
whether to filter your results even further by
displaying only domains that are Expiring in 90
days, Expiring in 60 days, Expiring in 30 days, or
already Expired.
Click Filter.
Click the checkboxes to select the domains whose
information you want to change.
Click Continue.
Make the required changes, and then click Continue.
A progress window appears that displays the changes
as they are made to each of the selected domains.
When the process finishes, click Continue to return
to the Domain Manager.
How can I protect my domain from being stolen?
To secure your
domain against unauthorized transfers, you can lock
your domain. Locking your domain ensures that an
authorization code (auth code) cannot be generated
for your domain, and the auth code is required to
transfer your domain to another service provider.
This is a security feature that has been designed to
ensure that you have full control over any changes
made to your domain.
To lock a domain
Click Manage, and log in to your account.
Beside the domain name, click Transfer Lock.
In the Domain Locking drop-down list, choose
Enabled, and then click Save.
What is an auth code?
The auth code is a
unique combination of characters, similar to a
password, that is used to show verifiable proof of
ownership of a domain. If you are transferring a
domain to another service provider, you must supply
the auth code to that provider to show that you have
the authority to transfer the domain. The auth code
can only be generated by the owner of the domain.
Can I purchase services without having to renew
my domain?
If you purchased a
domain, but you didn’t include all the available
services, you can purchase them at a later date.
When you add a service, its expiry date is the same
as the domain’s expiry date, and the price is
prorated according to the expiry date.
To add services to your domain
Click Manage, and log in to your account.
Beside the domain name, click the service that you
want to add. The links to the available services
look like this: Add Email Forwarding or Add Domain
Forwarding.
The selected service is added to your shopping cart.
Optionally, you can return to the Domain Manager and
add other services.
Review the items in your shopping cart, and then
click Done.
On the Summary page, enter your payment information,
and then click Buy Now to complete the registration
process.
Note: Your credit card statement will show SHOPCO
Store Name as the merchant for this purchase.
I have more than one account. Can I move all my
domains into one account?
If you have more
than one account, you can merge your accounts so
that all of your domains are in one account. All of
the properties of the domains remain intact.
Note: You can only merge accounts if both accounts
are with the same service provider.
To merge accounts
Click Manage, and log in to your account.
On the left side of the window, under Your domains,
click Account Information.
In the Merge Accounts section, enter the Username
and Password of the account whose domains you want
to move.
Click Merge.
All of the domains that are in the specified account
are moved into the account under which you logged
in, and the empty account is closed.
How do I move domains to another account?
You can easily move
domains to other accounts as long as the accounts
are with the same service provider. You can move the
domains to an existing account if you know the
account's username and password. Alternatively, you
can move the domains to a new account that you
create for that purpose.
To move domains to another account
Click Manage, and log in to your account.
Click Account Information.
Under the Merge Accounts section, click the link
Move domains into another user account.
Click the checkboxes beside each of the names that
you want to move, and then click Continue.
If you know the logon credentials of the account to
which you want to move the domains, click the
Existing Account radio button and enter the Username
and Password in the Existing Account section.
If you want to create a new account and move the
domains into that account, click the New Account
radio button and enter a Username and Password in
the New Account section. You need to enter the
password a second time in the Confirm Password
field.
Click Continue.
A progress window appears that displays the changes
as they are made to each of the selected domains.
When the process finishes, click Continue to return
to the Domain Manager.
Renewals
How do I renew
my domain?
You can renew your
domain for up to 10 years.
To renew your domain
Click Manage, and log in to your account.
Beside the domain name, click Renew Now.
An order for a one year renewal is added to your
shopping cart, and the cost of the renewal is
displayed at the bottom of the page.
Optionally, if you want to renew for a term other
than one year, click the number of years for which
you want to renew your domain. (Remember, you can
renew for up to 10 years, so if your domain expires
in 3 + years, you can only renew for 6 additional
years.)
To renew another domain, click Manage and repeat
steps 2 and 3.
If you change your mind about a renewal, simply
click Remove and the item will be removed from your
shopping cart.
When you're finished selecting items, click Done.
On the Summary page, review the items in your
shopping cart, enter your payment information, and
then click Buy Now to complete the registration
process.
Note: Your credit card statement will show SHOPCO
Store Name as the merchant for this purchase.
How can I protect my domain from being stolen?
To
secure your domain against unauthorized transfers,
you can lock your domain. Locking your domain
ensures that an authorization code (auth code)
cannot be generated for your domain, and the auth
code is required to transfer your domain to another
service provider. This is a security feature that
has been designed to ensure that you have full
control over any changes made to your domain.
To lock a domain
Log in to your account, and click Manage.
Beside the domain name, click Transfer Lock.
In the Domain Locking drop-down list, choose
Enabled, and then click Save.
What is an auth code?
The auth code is a
unique combination of characters, similar to a
password, that is used to show verifiable proof of
ownership of a domain. If you are transferring a
domain to another service provider, you must supply
the auth code to that provider to show that you have
the authority to transfer the domain. The auth code
can only be generated by the owner of the domain.
Can I set my domain to renew automatically?
Yes. You can
configure your domain to renew automatically prior
to its expiry date. When you purchase your domain,
in your shopping cart, you will see an option called
Turn on Auto Renew to automatically renew your
domain every year. When this option is selected
(which it is by default), we will renew your domain
30 days prior to its expiry date, and we will bill
your default credit card. If we are unable to
process your renewal payment for any reason, we will
let you know via email so that you can correct the
issue and your domain can be renewed.
If you did not turn on autorenew for your domain
when you purchased it, you can change the setting at
any time.
To set your domain to autorenew
Click Manage, and log in to your account.
If the domain is not already set to autorenew, you
will see OFF beside the domain name. Click this
button to change the autorenew, setting to ON.
My domain expired! How can I get it back?
Note: The following
information applies to most, but not all, TLDs.
Contact your service provider for information about
a specific TLD.
If your domain has been expired for less than 40
days
If a domain name is not renewed by its expiry date,
it is not immediately deleted, although it does
cease to operate. During the 40 days following the
expiry date (also known as the Grace Period) you can
reinstate the domain name simply by renewing it.
Note: For .CA domains, the grace period is 30 days.
To reinstate an expired domain during the grace
period
Click Manage, and log in to your account.
Beside the domain name, click the checkbox to select
the domain.
Click Set checked domains for renewal.
A window appears that displays the progress as the
selected domain is set for renewal.
When the process completes, click Continue to go to
the shopping cart.
Review the items in your shopping cart, and then
click Done.
On the Summary page, enter your payment information,
and then click Buy Now to complete the renewal
process.
If your domain has been expired for more than 40
days
When your domain has been expired for more than 40
days, it enters the Redemption Period, which lasts
for 25 days. In the Domain Manager, you will see (in
redemption) in the Auto Renew column for that domain
name.
You can redeem the domain name during the Redemption
Period; however, the cost is higher than a simple
renewal.
To redeem an expired domain during the redemption
period
Click Manage, and log in to your account.
Beside the domain name, click the checkbox to select
the domain.
Click Set checked domains for renewal.
A window appears that displays the progress as the
selected domain is set for renewal.
When the process completes, click Continue to go to
the shopping cart.
Review the items in your shopping cart.
You will notice that you are being charged for a
redemption that includes a 1 year renewal, and that
you do not have the option to purchase multi-year
renewals at this time.
Click Done.
On the Summary page, enter your payment information,
and then click Buy Now to complete the redemption
process.
Note: Please allow up to five days for the
redemption process to complete.
Account Information
How do I log in to my account?
The first time you
purchase a domain, you must create an account. When
you are ready to check out and pay for the items in
your shopping cart, you will be asked to provide
some personal information, such as your name and
address. You will also be asked to create a username
and password. You only need to submit this
information once. The next time you make a purchase
or when you want to manage your domains, you only
need to enter your username and password to log in
to your account.
How do I change my password?
To change your
password
Click Manage, and log in to your account.
Click Account Information.
In the New Password field, enter your new password.
Passwords can be 4 to 20 characters long, and must
contain at least one number.
In the Retype New Password field, enter you new
password again.
Click Save.
How do I update the information in my account? When
you first register a domain, your account
information is used to define the Owner, Admin, and
Billing Contacts for domains that you register.
How do I update the information in my account?
To change your account information
Click Manage, and log in to your account.
Click Account Information.
Make the required changes to any of the fields.
If you make a mistake, click Cancel to change the
information back to its last saved state.
Note: The phone number must be in the format +CCC.NNNNNNNNNNNNxEEEE
where C is the Country code, N is the number, and E
is the extension.
Click Save.
Do I have to use my home address in my contact
information?
You do not have to
use your home address when you enter your contact
information; however, according to ICANN policy, the
address that you specify must be a valid address. If
you don't want to use your home address, you can use
your business address instead.
Note: If you use invalid contact information, your
domain registration may be terminated.
How do I change the owner, admin, billing, or
tech contact information?
When you first
register a domain, the information that you supplied
when you set up your account is used to define the
contact information for any domains that you
register. You can change the Owner, Admin, Billing,
and Tech Contact information for a domain through
the Domain Manager.
To edit contact information
Click Manage, and log in to your account.
Beside the domain whose contact information you want
to change, click Contacts.
Make the required changes to the contact
information.
Optionally, click Use contact privacy to hide your
identity (address, phone number, email address) when
a WHOIS lookup is done on your domain name.
Click Save.
Note: When you change your contact information, the
change is reflected in any new domain registrations,
but it is not automatically propagated to the
contact information for existing domains.
Do you have a way to secure my Whois information?
Contact Privacy is
a free service that hides your identity (address,
phone number, email address) when a WHOIS lookup is
done on your domain name. When you register your
domain, Contact Privacy is included at no extra
charge.
How can I find out the WHOIS information for a
domain?
WHOIS databases are
specific to each registrar. If you registered the
domain name properly, it will show in our WHOIS
database immediately. It will show in the InterNIC
central database 24-48 hours later, but might not
ever display in another registrar's database. That
doesn't mean someone else can register the name, the
name record is still taken, but it might not show
you as the owner. Your best bet is always to look up
a domain at the registrar of record. To find out who
the registrar is for a name, go to http://www.internic.net/whois.html.
I made a change to my DNS. Why doesn't it show
up?
It usually takes
two business days for updates to be seen elsewhere
on the web, including hosting information. This is
standard Internet propagation time. Additionally,
some Whois databases are not compatible with others.
You may wish to use a central whois lookup, as one
registrar may not carry another's information. The
best practice is always to look up a domain at the
registrar of record. To find out who the registrar
is for a name, use this resource:
http://www.internic.net/whois.html
I forgot my username and/or password. How can I
retrieve it?
If you have
forgotten your username or password, we can send it
to you via email.
To retrieve your username and/or password
On the Login page, click Forgot your password?
The Password Recovery page appears.
Click either Domain or Username, and enter the
corresponding name in the text field.
Click Send Password.
We will email your username and password to the
email address that you supplied when you created
your account.
I'm trying to update my account information. Why
do I get [501] Object status prohibits operation?
Some registries
require domains to be unlocked before you can make
any changes. First unlock your
domain, then make the necessary Contact information
changes and the re-enable the Transfer Lock.
To unlock a domain
Click Manage, and log in to your account.
Beside the domain name, click Transfer Lock.
In the Domain Locking drop-down list, choose
Disabled, and then click Save.
Transfers
Can I transfer in a domain name I already own?
Yes. Transferring a
domain is a very simple process. Please allow 7 to
10 days for the transfer to complete.
On the Home page, click the Transfer Domain tab.
In the text field, enter the domain name that you
want to transfer, and then click Next.
On the Transfer your domains page, click the
checkbox beside the name, and then click Done. The
domain name is added to your shopping cart.
The cost for the transfer includes renewal for one
year from the domain name’s original expiry date.
Review the items in your shopping cart, and then
click Done.
On the Summary page, enter your payment information,
and then click Buy Now to complete the registration
process.
Note: Your credit card statement will show SHOPCO
Store Name as the merchant for this purchase.
An email is sent to you that includes information
about how to confirm the transfer. Click the link in
the message and use the domain name and password in
the email to log in and confirm the transfer.
Note: When you transfer .EU or .BE TLDs, the
nameservers are changed to SHOPCO nameservers. Once
the transfer is complete, you can log in to the
Domain Manager, click DNS, and change the
nameservers.
Can I transfer more than one domain name at a
time?
Yes. Transferring
in multiple domains is a very simple process. Please
allow 7 to 10 days for the transfer to complete.
To transfer multiple domain names
On the Home page, click the Transfer Domain tab.
Click Transfer Multiple Domains.
On the Transfer your domains page, enter the domain
names that you want to transfer in the text box.
Separate each domain name by a comma or enter each
one on a new line.
Click Next.
Click the checkboxes beside each of the names that
you want to transfer, and then click Done. The
domain names are added to your shopping cart.
The cost for the transfer includes renewal for one
year from the domain names’ original expiry dates.
Review the items in your shopping cart, and then
click Done.
On the Summary page, enter your payment information,
and then click Buy Now to complete the registration
process.
Note: Your credit card statement will show SHOPCO
Store Name as the merchant for this purchase.
An email is sent to you that includes information
about how to confirm the transfer. Click the link in
the message and use the domain name and password in
the email to log in and confirm the transfer.
What is the Registrar link used for?
The Registrar link
is used when you are transferring a .UK domain to
another Registrar. The gaining Registrar initiates
the transfer for you, and to complete the transfer,
you need to enter the tag for the new Registrar.
To complete a .UK domain transfer to another
Registrar
Click Manage, and log in to your account.
Beside the .UK domain that you want to transfer,
click Registrar.
In the New Registrar Tag (destination) field, enter
the gaining Registrar’s tag.
Click Save.
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